Exchanges and returns

Each item from your order will be printed just for you. This means that each item is unique and cannot simply be resold. According to the legislator, personalized articles can therefore be excluded from return. Quite different with mediated orders from us to sprd.net AG (Spreadshirt). Here you cannot simply return your items and receive the purchase price, but you can exchange them in a completely uncomplicated manner.

Exchange

Exchange your goods within 30 days of the order date, regardless of whether the item doesn't fit, you don't like it or it doesn't meet your expectations for other reasons. You may be offered the following return options:

How to exchange your items:

  1. Open your shipping confirmation or your Spreadshirt account
  2. Click Send Back
  3. Choose a return reason and choose a return option
  4. Your return will usually be processed within 7 working days

Return costs

From an order value of €40, sprd.net AG will bear the return costs. Please always contact the sprd.net AG service team before sending anything back. In many cases, they find a solution that avoids sending packets unnecessarily.

You can read all of Spreadshirt's return options here: https://service.spreadshirt.com/hc/en/articles/115000984869

Right of withdrawal

The contract concluded here is concluded with sprd.net AG. Therefore, the right of withdrawal can only be exercised at sprd.net AG. Please read the terms and conditions of sprd.net AG. There you will find all information on the right of withdrawal and its consequences. https://service.spreadshirt.com/hc/en/articles/115000991325